HOSPITALITY & DEVELOPMENT

A Division of The Critical Co

CRITICAL HOSPITALITY is a vertically integrated hospitality, design build and gaming company. With over 50 years of combined experience, we deliver results by providing outstanding pre-development and development services, design build, concepting, property management, project management, real estate and finance services

DEVELOPMENT & PRE-OPENING SERVICES

Planning, Design and Pre-Construction

- Recommendation, oversight, management of 3rd partyexperts to include
  - Architects
  - Designers
  - General Contractor
  - Engineers
  - IT
- Initiate plan to secure labor pool
- Participate in bid packaging and coordination with architect and general contractor
- Oversight on budgeting and cost estimating
- Bid assessment and qualifying
- Awarding of contracts

Construction & Delivery

- Maintain oversight of:
  - Construction administration, supervision and coordination
  - Construction schedules
  - Cost accounting and cost control records
  - FF&E and OSE procurement and installation
  - Punch lists and inspections

Create brand and brand characteristics-”The Story”
Develop the customer experience and service standards
Recruit and hire senior leadership and staff
Customer service and job skills training
Accounting services
Financial reporting and auditing
Advertising and Public Relations
Customer acquisition strategy
Promotions & Special Events
VIP Services and loyalty
Direct marketing & database management
Annual budget preparation and management
Monthly financial review
Regulatory compliance
Revenue management
Operational oversight
Asset management
Procedural manuals

Create brand and brand characteristics-”The Story”
Develop the customer experience and service standards
Recruit and hire senior leadership and staff
Customer service and job skills training
Accounting services
Financial reporting and auditing
Advertising and Public Relations
Customer acquisition strategy
Promotions & Special Events
VIP Services and loyalty
Direct marketing & database management
Annual budget preparation and management
Monthly financial review
Regulatory compliance
Revenue management
Operational oversight
Asset management
Procedural manuals

BRAND & MANAGEMENT

Create brand and brand characteristics-”The Story”
Develop the customer experience and service standards
Recruit and hire senior leadership and staff
Customer service and job skills training
Accounting services
Financial reporting and auditing

Advertising and Public Relations
Customer acquisition strategy
Promotions & Special Events
VIP Services and loyalty
Direct marketing & database management
Annual budget preparation and management

Monthly financial review
Regulatory compliance
Revenue management
Operational oversight
Asset management
Procedural manuals

OUR WORK

Hard Rock Hotel and Casino, Las Vegas

Managed design-build of $750M expansion for DLJ Credit Suisse and Morgans Hotel Group
Full operational oversight from 2004-2011
Creation and build-out of Rehab Enterprise and all brand extensions

Silverton Casino, Las Vegas