CRITICAL HOSPITALITY IS A VERTICALLY INTEGRATED HOSPITALITY, DESIGN BUILD AND OPERATIONS DIVISON.

With over 50 years of combined experience, we deliver results by providing outstanding pre-development and development services, design build, concepting, project management, GTM and and brand strategy services.

DEVELOPMENT & PRE-OPENING SERVICES

PLANNING, DESIGN AND PRE-CONSTRUCTION

Recommendation, oversight, management of 3rd party experts to include:

    • Architects
    • Designers
    • General Contractor
    • Engineers

Participate in bid packaging and coordination

Oversight on budgeting and cost estimating

Bid assessment and qualifying Awarding of contracts

CONSTRUCTION + DELIVERY

Maintain oversight of:

    • Construction administration, supervision and coordination
    • Cost accounting and cost control records
    • FF&E and OSE procurement and installation
    • Punch lists and inspections

BRAND + MANAGMENT

Create brand and brand characteristics-”The Story”

Develop the customer experience and service standards

Customer service and QC training

Advertising and Public Relations

Customer acquisition strategy

Promotions & Special Events

VIP Services and loyalty

Direct marketing & database management

Regulatory compliance

Revenue management andd Operational oversight

Asset management

 

CRITICAL HOSPITALITY IS A VERTICALLY INTEGRATED HOSPITALITY, DESIGN BUILD AND OPERATIONS DIVISION.

With over 50 years of combined experience, we deliver results by providing outstanding pre-development and development services, design build, concepting, property management, project management, GTM and branding development services.

DEVELOPMENT & PRE-OPENING SERVICES

PLANNING, DESIGN AND PRE-CONSTRUCTION

Recommendation, oversight, management to include:

  • Architects
  • Designers
  • General Contractor
  • Engineers

Participate in bid packaging and coordination with architect and general contractor

Oversight on budgeting and cost estimating

Bid assessment and qualifying Awarding of contracts

CONSTRUCTION + DELIVERY

Maintain oversight of:

    • Construction administration, supervision and coordination
    • Construction schedules
    • FF&E and OSE procurement and installation
    • Punch lists and inspections

BRAND + MANAGMENT

Create brand and brand characteristics-”The Story”

Develop the customer experience and service standards

Recruit and hire senior leadership and staff

Customer service and QC training

Advertising and Public Relations

Customer acquisition strategy

Promotions & Special Events

VIP Services and loyalty

Direct marketing & database management

Regulatory compliance

Operational oversight

Asset management

Procedural manuals